In The Know!

Why should I buy custom?

 There are many advantages to a wardrobe or single items made just for you. The first advantage you may think of is fit. And while the fit of custom clothing is naturally far superior to “off the rack” stuff, the advantages of endless fabric and styling options also add greatly to the value. We take great care to fit your frame in the most flattering way, not only through accurate measuring, but by making sure the styles and fabric choices are best for you. 

What size should I order?

 

We totally understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a general measurement guide to help you decide which size would be best for you.


We also try to provide specific details about each product in the description, so don't forget to check there! If you still have questions about that dress you're lusting after, just drop us a line at sales@creationsbyjb.com and we will try to provide any information you need to make your decision!

I’m unsure about a size or I have a fit question. How do I find this information?

 We know the every one of our amazing customers has her own unique shape and size - that’s what makes you all beautiful! Please see our general measurement guide for general information on the fit of our mouth-watering new arrivals. If you still have questions about a specific item or measurement guidelines, get in touch with us at sales@creationsbyjb.com and we’ll help you out! 

Can I place my order over the phone?

 

You've got our digits, and we would love to help you order over the phone!


You can reach J's Creations at (205) 222.4761 Monday through Friday from 9:00am to 5:00pm CST

What payment options do you accept?

 We accept Cash, American Express, Discover, MasterCard and Visa debit/credit card payments as well as PayPal. 


We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment. 

Will I be charged sales tax on my order?

Yes, 9% sales tax is automatically added. 


 

Guides

Personalization Guide

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Monogram Options

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General Adult Measurement Guide

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General Children Measurement Guide

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Embroidery Thread Options

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Where is the store?

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 You have arrived! J's Creations is an online store based out of Alabama. We currently do not have a physical retail location and we operate exclusively online. 

Shipping Information

Shipping

We offer several shipping rate options (see chart below), and free standard shipping for all orders $100+ so fill up that shopping bag! Keep in mind that your shipping is calculated off of your discounted subtotal (total AFTER sale items have been reduced and coupon codes have been applied!) and does not include tax.

Shipping Method Estimated Delivery Time Price *Standard Shipping Orders Over $100 3-5 business days FREE *Standard Shipping Orders Under $100 3-5 business days $8.00 **2 Day Shipping 2 business days $17.00 **Next Day Shipping 1 business day $34.00

*Standard Shipping is available to all 50 states within the US including PO Boxes as well as APOs/FPOs and US territories.

**For 2 Day Shipping and Next Day Shipping: Orders must be placed by 1PM EST to be shipped the same day. Orders placed after 1 PM EST will not ship until the next business day. Please note that estimated delivery times are based on business days which are considered Monday-Friday and do not include holidays.

**2 Day Shipping and Next Day Shipping options are currently available to all 50 US States.

**2 Day Shipping and Next Day Shipping are currently not available to PO Boxes, APO/FPO, and US territories.

*Please note that shipping options apply to in stock items. Additional time will be applied to items that have to be ordered.

Processing Time

Standard Orders
For standard shipping: Once your order is successfully submitted, our fabulous Creations Team work hard to get your order packed and ready to ship to you within 2 business days. Then, our favorite mail carriers do their thing and it should be in your hands in 3 to 5 additional business days!

For 2 Day Shipping and Next Day Shipping: If you order is successfully submitted before 1 PM EST on business days (Monday-Friday), then our fabulous Creations Team will work hard to get your order packed and shipped out to you that day! Then, our favorite mail carriers do their thing and it should be in your hands in 1 to 2 additional business days depending on the expedited option that you choose!

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events, peak shopping days, and holidays. If you need to receive your package by a specific date, you can always contact us for help in choosing the best shipping method to receive it on time! We do not ship on Saturdays or Sundays.


Monogrammed Orders
For standard shipping: Once your order is successfully submitted, our fabulous Creations Team work hard to get your order packed and ready to ship to you within 5 business days. Then, our favorite mail carriers do their thing and it should be in your hands in 3 to 5 additional business days!

For 2-Day Shipping and Next-Day Shipping: If your order is successfully submitted before 10 AM EST on business days (Monday-Friday), then our fabulous Creations Team work hard to get your order packed and shipped out to you that day! Then, our favorite mail carriers do their thing and it should be in your hands in 1 to 2 additional business days depending on the expedited option that you choose!

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events, peak shopping days, and holidays. If you need to receive your package by a specific date, you can always contact us for help in choosing the best shipping method to receive it on time! We do not ship on Saturdays or Sundays.

*Please note that shipping applies to in stock items only. Additional shipping time may become a factor when items have to be ordered.

Return Policy

At J's Creations, our biggest goal is to well serve our fabulously loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better!


Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!

Here is a simple run-down of the rules and procedures for returns:

  • Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.
  • All returns must be received within 30 days* of the date that we ship out your order.
  • Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • Returned items must remain un-washed and unworn.
  • Include your return form and original receipt. (It helps us out if you circle the item(s) you wish to return.)
  • Shipping is non-refundable, unless there was a mistake on our end.
  • Please allow our team 5-7 business days to process your return once it is received at our warehouse.

Privacy & Security

We will never sell, give away or trade your information. Not even for a massage. Well maybe for a trip… Wait. Nope. Still wouldn’t do it!

Payment, Pricing & Promotions

Payment is expected when orders are placed. Due to the customized nature of every item, we cannot make items without payment. Promotions are only valid for new, online purchases and within timeline set by website (most of the time they end at midnight CST). If an item goes on sale within 24 hours of your purchase, we will refund the difference to your account. 

More Questions

We are thrilled that you chose this store in your search for quality items. We try our best to sell only what we would want or love to give.  Have a special order request? Feel free to ask away! We love new designs and creating them for you makes us happy!  Please let us know if you have any questions at all. We're here to serve you!